Smart Route Solutions L.L.C – FZ is committed to providing professional services. This Refund Policy explains the circumstances under which refunds may be issued.

1. Service Fees

Fees paid for services cover administrative processing, consultation, and operational work performed by our team.

2. Non-Refundable Services

The following payments are generally non-refundable:

• Government fees

• Third-party service charges

• Application processing fees

• Services already completed

3. Refund Eligibility

Refunds may be considered only if:

• The service has not yet been initiated

• Payment was made in error

• The company cannot provide the agreed service

4. Processing Time

Approved refunds will be processed within 7–14 business days depending on the payment method used.

5. Government Decisions

Smart Route Solutions is not responsible for refunds in cases where government authorities reject applications or services.

6. Refund Requests

To request a refund, clients must contact our support team through the website contact page and provide relevant payment details and service information.